1. Privacy & Marketing

• Customer personal information (name, email, contact number) may be collected.
• Fixnerds may use customer images for marketing on social media, but customers can request removal.
• Customers may receive notifications about new services and promotions, with the option to unsubscribe anytime.

2. Payment & Charges

• All payments are non-refundable unless authorized in writing.
• Fixnerds may adjust service charges or introduce new fees based on market conditions.

3. Customer Responsibilities

• Backing up data is the customer’s responsibility before seeking service.
• Fixnerds is not liable for data loss or service delays beyond its control.
• Fixnerds and its partners reserve the right to refuse service if technical limitations exist or requirements are unrealistic.

4. Service & Warranty

• Services are offered with durations ranging from 3 months to 1 year.
• Customers must confirm all service details when booking.
• Fixnerds provides a warranty on repaired parts but does not cover:
  Mishandling (bending, cracking, twisting, etc.).
• Water damage or accidental drops.
  Repairs attempted by the customer.
• Software issues unrelated to the repair.
• Additional damage not linked to the original repair.
• Data loss due to repair—customers must back up all files beforehand.
• Pre-existing conditions affecting repair results, such as frame damage or tempered devices.

5. Indemnifications

• Customers agree to protect Fixnerds from any claims, losses, or damages arising due to:
  Breach of agreement.
• Violation of copyrights, patents, or trade secrets.
• Failure to pay service charges.
  Non-compliance with applicable laws.
• Actions taken by customers or their employees.

6. Service Termination

• Either Fixnerds or the customer can terminate the service with written notice.
• Once terminated, the customer cannot use Fixnerds’ services anymore.